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Emergency Tips                             24 HOUR EMERGENCY SERVICES NUMBER

                                                                                        1 (877) 888-9111

In Case of an Emergency

Whenever a property emergency strikes, we recommend you look for your insurance contract as soon as any danger has passed.

Once your property insurance documents are accessible for review, contact your insurance broker or insurer immediately. There may be coverage under your policy, meaning your insurance company will reimburse the cost of restoring your property damage.

For immediate assistance, call First General Services' 24 hour hotline at:


The faster you act, the more likely you will be to minimize damage and stress.


What can you do in the meantime to manage your property emergency...

Water Damage

  • Locate the source of water escape and have the problem repaired immediately by shutting off the main water supply

  • Make sure all drains are clear

  • Remove any excess water with appropriate water extraction equipment

  • Remove any possessions in the path of the water. Wipe water from any affected possessions and move onto protective sheets to minimize further damage

  • In summer, turn on air-conditioning to maximize drying potential. In the winter, alternate opening windows and heating for maximum drying potential

  • Do not utilize any electronic appliances

  • Do not consume food items exposed to water

  • Move all pets to a clean environment

Fire/Smoke Damage

  • Make sure ventilation system is off except when temperature is below freezing (32F)

  • Wipe off any polished surfaces affected by smoke

  • Open windows to ventilate if possible

  • Move all pets to a clean environment

  • Do not use any electrical appliances or devices until they have been cleaned and checked

  • Empty your refrigerator or freezer completely if the electricity is down

  • Do not attempt to wash surfaces

  • Close doors in affected areas to localize smoke odors

  • Do not consume food items exposed to fire or smoke

  • When temperatures are below freezing (0C) pour anti-freeze in toilet bowls, sinks and tub if heat is off

  • Stay out of all impacted rooms until safety is assured

Wind Damage

  • Have professional roofers remove loose debris and secure openings in the roof to minimize water entry

Catastrophic Storms

  • Use all resources to find trained professional to help

  • Exercise patience as there are many others just like you in the same situation

Vehicle Impact and Vandalism

  • Evacuate affected areas and prohibit access

  • Hire professionals to ensure property is stable before reentering

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